Terms and Conditions

Our terms and conditions comply with UK legislation and Distance Selling regulations. Please get in touch with us at ancientremediesuktea@gmail.com if you have any questions or issues.

It is assumed that by placing an order you accept Ancient Remedies Ltd Terms and Conditions

These Terms and Conditions do not affect your statutory rights as a customer.

Prices

All prices are in £ sterling. VAT is charged and included on the checkout page depending on the user billing country (for Europe).

Product descriptions
We endeavour to ensure all product descriptions are accurate and complete. Errors may occur and these will be corrected as soon as possible. Images are usually accurate however colours of bottles, lids and labels may vary according to availability.

Payments

Payments can be made by Stripe account.

All credit/debit card transactions are subject to validation checks and authorisation. If your card provider refuses to authorise payment to us, we will notify you immediately. We will not be be liable for any delay or non-delivery.

Invoices

All customers placing an order will be provided with an invoice by email. Please contact us by email if you think your invoice to be incorrect and we will correct any errors.

Product availability

We do our very best to only display products that are in stock. However popular products can go out of stock quickly. In the unlikely event of this happening, when we receive your order, we email you with the expected delivery time. If you decide not to continue with your order then any sum debited from your payment card will be re-credited to your account. The refund will be made as soon as possible and in any event within 15 days of you informing us you do not wish to proceed with the order.

Deliveries

Deliveries are sent by 2nd class recorded delivery Royal Mail post in, 1st class and express deliveries if requested, as well as by Hermes across Europe. Subject to availability (see above) we endeavour to send orders out either the same day as the order is placed or by the end of the following working day.

 

Complaints procedure

We aim to provide the highest possible customer satisfaction levels. If you believe that we have failed in any way to meet these standards then contact our customer service department by e-mail ancientremediesuktea@gmail.com
or telephone on 07460886786

Please provide as much detail of your complaint as possible including where relevant; product name, best before date (from bottom of bottle), details of order number and invoice number, delivery date and details of any communication with our company. We endeavour to respond to all complaints initially within 3 working days. If we are unable to resolve the matter immediately, we will advise you of the approximate time for it be resolved. Where the complaint takes longer than one week to resolve we will advise you of the progress of your complaint on a regular basis. Where the complaint involves product quality, we will pay for the goods to be returned. This does not affect your statutory rights.

If you are not happy with the progress or outcome of your complaint, please contact Aijan Beishen-Johnson, Managing Director of Ancient Remedies Ltd either by email to ancientremedieuktea@gmail.com or telephone as above.

Returns and refunds

We want you to be delighted with your order. We make sure they are all originally sealed by the manufacturer, in their original packaging and in good order. If you wish to cancel your order you may do so within 14 days of placing the order or one week of receiving the order without reason. A refund will be made in full (including our P&P costs) within 15 days of receipt of returned goods. Where the goods are not damaged, in other ways faulty or incorrectly delivered the goods must be returned at your cost. You can return the goods to our office:

Ancient Remedies Ltd
53 Printers Fold, Burnley, UK, BB12 6PH

Please ensure the product has not been used and is returned undamaged with the tamper evident seal on the lid still in place.

Damaged & missing goods

On receipt of your herbal remedies please inspect the bottle(s) and check the tamper evident lids and inform us immediately of any damages or missing items within 7 working days. This does not affect your statutory rights.

Product quality

Our aim is to provide the highest quality products. If you have any concerns whatsoever regarding the quality of your products, please contact us. We will pay to have the goods returned and either refund or replace according to your choice. This does not affect your statutory rights

Registered address: Ancient Remedies Ltd
53 Printers Fold, Burnley, UK, BB12 6PH

 

PRIVACY POLICY

Information Collection and Use

Ancient Remedies Ltd is the sole owner of the information collected on this site. We will not sell, share information with others other than our credit card processors which will use the necessary information to fulfil your order.

Customer Contact

You will automatically receive an email confirmation of your order. We also usually email a second confirmation of dispatch

In the event we have difficulties fulfilling an order we will use your contact information to contact you.

We reserve the right to send our service related messages where appropriate.

Usage Tracking – Cookie Policy

In order to monitor security and which products and services are most popular with our site visitors, Ancient Remedies Ltd tracks the traffic throughout this website. Typical data tracked are the most popular products searched for and features used. We also monitor the categories and products clicked into and produce statistics that include, among others, browser types used, IP (internet protocol) addresses and platform type. All this data is used only to enhance our products, prices and features as well as assist us in our marketing plans.

Credit card processing is issued by the processors named above. These companies do not retain, share, store or use personally identifiable information for any secondary purposes other than order fulfilment. Ancient Remedies Ltd does not have direct access to your credit card data

Cookies

Cookies are small pieces of information that are stored by your browser on your computer hard drive for our record-keeping purposes. We also use cookies for the following reasons:

  • To identify you as you travel around our site so that the website can be tailored to suit your individual requirements. It ensures that items are placed in your Shopping Cart and orders are processed correctly.
  • To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer. Such information will not identify you personally and includes information such as the number of visits our site receives in any given period.

No recognisable personal information is stored in the cookie that can link it back to an individual.

Special Offers

Our customers will occasionally be sent information and/or newsletters on products, promotions, special offers and new site features. Ancient Remedies will always allow users to opt out from receiving these types of communications.

We reserve the right to change, remove or add items to our privacy policy, we will post those changes to this privacy statement and all relevant links throughout the website. If you have any comments or queries in connection with our privacy policy, please e-mail or write to Customer Services at:

Ancient Remedies Ltd
53 Printers Fold, Burnley, UK, BB12 6PH

Fraud Prevention

We reserve the right to pass on any information you provide to us via the website to aid parties involved in fraud prevention and detection.

How can I get my name removed from the Ancient Remedies mailing list?

To be removed from the mailing list please email